Shipping policy

Stierna UK Shipping Policy

 Delivery Options

1.Express Delivery: 1-3 working days
2. Standard Delivery: 3-7 working days

Shipping Costs

- Standard Delivery: £5.95
- Express Delivery: £12.95

Delivery Areas

We deliver to all addresses within the United Kingdom, including Northern Ireland. For international shipping, please contact our customer service at hello@stierna.co.uk.

 Order Processing

Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Tracking Your Order

You can track your order using the tracking number provided in your dispatch confirmation email.

Delivery Times

Delivery times are estimates and may vary depending on your location and any unforeseen circumstances. We are not responsible for delays caused by our nominated carriers,  customs or other factors outside our control.

Missing or Damaged Items

If your package arrives damaged or items are missing, please contact our customer service - hello@stierna.co.uk within 48 hours of receiving your delivery.

Returns

Please refer to our separate Returns Policy for information on how to return items.

Questions?

If you have any questions about our shipping policy, please contact our customer service team hello@stierna.co.uk